{"id":8121,"date":"2026-05-04T19:37:00","date_gmt":"2026-05-04T19:37:00","guid":{"rendered":"https:\/\/govinfohub.go.ug\/?p=8121"},"modified":"2026-05-05T05:44:13","modified_gmt":"2026-05-05T05:44:13","slug":"leaders-urged-to-drive-service-delivery-transformation","status":"publish","type":"post","link":"https:\/\/govinfohub.go.ug\/index.php\/2026\/05\/04\/leaders-urged-to-drive-service-delivery-transformation\/","title":{"rendered":"Leaders Urged to Drive Service Delivery Transformation"},"content":{"rendered":"\n<p><strong>By Diana N. Kintu<\/strong><\/p>\n\n\n\n<p>The Minister of Public Service, Muruli Mukasa, has called on Heads of Human Resource Management and Secretaries to District Service Commissions (DSCs) to take a leading role in improving service delivery across local governments.<\/p>\n\n\n\n<p>According to a statement, the Minister made the remarks on Thursday, 30 April 2026, at the close of a two-week training retreat held at the National Leadership Institute.<\/p>\n\n\n\n<p>Hon. Mukasa underscored the importance of professionalism, ethics and a results-oriented approach to work.<\/p>\n\n\n\n<p>\u201cTrained and motivated civil servants deliver better services. Human resource practitioners must provide strategic guidance to their institutions and foster a working environment that promotes integrity, empathy and professionalism,\u201d he said.<\/p>\n\n\n\n<p>The Minister emphasised the central role of human resource leaders in achieving government priorities under the National Development Plan IV and Uganda Vision 2040.<\/p>\n\n\n\n<p>He noted that as the government rolls out flagship programmes such as the Parish Development Model, the Public Service Transformation Agenda and the Digital Transformation Agenda, local governments remain at the centre of service delivery.<\/p>\n\n\n\n<p>\u201cThe effectiveness of these initiatives largely depends on HR leaders\u2019 ability to recruit competent staff, nurture their development and ensure accountability,\u201d he added.<\/p>\n\n\n\n<p>According to the statement, Hon. Mukasa challenged HR officers to reduce costly litigation through proper practices, strengthen accountability and adopt innovative approaches to overcome challenges such as limited resources, staffing gaps and negative mindsets.<\/p>\n\n\n\n<p>He also highlighted the importance of collaboration within the HR fraternity to raise standards and improve efficiency.<\/p>\n\n\n\n<p>The Minister further outlined ongoing government interventions aimed at improving public service efficiency, including the rationalisation of government agencies, salary structure reforms, automation of systems such as the Human Capital Management system, and the introduction of performance management tools such as the balanced scorecard.<\/p>\n\n\n\n<p>He reiterated the government\u2019s commitment to creating an enabling environment for public officers through institutions such as Civil Service College Uganda and through the implementation of service delivery standards and client charters.<\/p>\n\n\n\n<p>\u201cThis training has equipped participants with the necessary tools to strengthen human resource management systems and improve service delivery outcomes,\u201d he said. The retreat, held from 19 to 30 April, brought together HR leaders from across Uganda to strengthen capacity, share experiences and align priorities for effective service delivery.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>By Diana N. Kintu The Minister of Public Service, Muruli Mukasa, has called on Heads of Human Resource Management and Secretaries to District Service Commissions (DSCs) to take a leading role in improving service delivery across local governments. According to a statement, the Minister made the remarks on Thursday, 30 April 2026, at the close [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8122,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[5],"tags":[],"class_list":["post-8121","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Leaders Urged to Drive Service Delivery Transformation - Published By UPPC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/govinfohub.go.ug\/index.php\/2026\/05\/04\/leaders-urged-to-drive-service-delivery-transformation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Leaders Urged to Drive Service Delivery Transformation - Published By UPPC\" \/>\n<meta property=\"og:description\" content=\"By Diana N. Kintu The Minister of Public Service, Muruli Mukasa, has called on Heads of Human Resource Management and Secretaries to District Service Commissions (DSCs) to take a leading role in improving service delivery across local governments. 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