{"id":4561,"date":"2025-07-08T12:28:32","date_gmt":"2025-07-08T12:28:32","guid":{"rendered":"https:\/\/govinfohub.go.ug\/?p=4561"},"modified":"2025-07-08T12:32:41","modified_gmt":"2025-07-08T12:32:41","slug":"new-digital-tracker-to-make-government-more-accountable-to-citizens-says-kyalisiima","status":"publish","type":"post","link":"https:\/\/govinfohub.go.ug\/index.php\/2025\/07\/08\/new-digital-tracker-to-make-government-more-accountable-to-citizens-says-kyalisiima\/","title":{"rendered":"New Digital Tracker to Make Government More Accountable to Citizens, Says Kyalisiima"},"content":{"rendered":"\n

By Fidel Boy Leon<\/strong><\/p>\n\n\n\n

The launch of a centralised digital performance dashboard, announced by Deputy Head of Public Service Ms. Jane Kyalisiima marks what could become one of Uganda\u2019s most important steps toward transparent, accountable, and citizen-focused governance.<\/p>\n\n\n\n

As government officials, academics, and civil servants gathered to commemorate the 14th Africa Public Service Day in Kololo, the clear message was this: technology must now drive public accountability.<\/p>\n\n\n\n

But as promising as this new tool is, the real question remains: Will our institutions rise to the occasion or will the digital tracker become another impressive system that fails due to poor implementation, underfunding, and bureaucratic resistance?<\/p>\n\n\n\n

At its core, the proposed digital tracker will aggregate data from multiple government sources, including performance contracts, audit reports, public procurement reports, and annual government performance evaluations.<\/p>\n\n\n\n

\u201cIt will enable real-time tracking, adaptive policymaking, and evidence-based leadership,\u201d Kyalisiima said.<\/p>\n\n\n\n

For a government long criticised for delayed service delivery and lack of accountability, this tracker, if implemented effectively, could revolutionise how results are measured and how citizens engage with government performance.<\/p>\n\n\n\n

Kyalisiima didn\u2019t mince her words. Her remarks highlighted a truth long ignored in many public offices:<\/p>\n\n\n\n

\u201cIt is no longer enough to craft excellent strategies or hold high-level meetings; our success will be judged by tangible outcomes.\u201d<\/p>\n\n\n\n

From maternal health to digital service access, she emphasised what citizens have always wanted: a government that works, visibly and fairly.<\/p>\n\n\n\n

The digital dashboard could serve as a pressure tool, not just for performance but for ethical service delivery, exposing inefficiencies, delays, and corruption in real time.<\/p>\n\n\n\n

Prime Minister Robinah Nabbanja echoed the pro-people agenda at the same event, calling for public service to protect free education and healthcare, especially for children from underprivileged backgrounds.<\/p>\n\n\n\n

Her remarks reinforced that accountability must extend beyond numbers, it must translate into improved lives.<\/p>\n\n\n\n

Meanwhile, Public Service Minister Wilson Muruli Mukasa pointed to progress in the One-Stop Centre model in Hoima and Kasese, physical hubs for accessible, cost-effective services. But he acknowledged a key limitation:<\/p>\n\n\n\n

\u201cWe need all our services to be fully automated\u2026 we must review our business processes regularly.\u201d<\/p>\n\n\n\n

This is where ambition meets friction. \u201cHalf automation\u201d, as the minister called it, could be the Achilles\u2019 heel of digital reform if not addressed.<\/p>\n\n\n\n

While officials celebrated progress, academic guest speaker Prof. Gerald Karyeija from the Uganda Management Institute raised a sobering point: structural service delivery gaps in health, education, water, and infrastructure persist, despite decades of reforms and decentralisation.<\/p>\n\n\n\n

His critique pointed to the resource disparities between rural and urban areas, as well as the under-examined consequences of recent government restructuring programs like RAPEX. <\/p>\n\n\n\n

These concerns raise a vital question: Will a digital tracker simply highlight inefficiencies, or help solve them?<\/p>\n\n\n\n

The answer depends on political will, funding, digital literacy within government agencies, and, above all, a commitment to act on the insights the data will reveal.<\/p>\n\n\n\n

Uganda\u2019s public service leadership deserves credit for embracing real-time data and performance-based governance. In a country where citizens are increasingly tech-savvy and expect more from their leaders, this dashboard offers a chance to reset the relationship between the state and its people.<\/p>\n\n\n\n

But let\u2019s be clear: this tool must not become a ceremonial platform to display KPIs at year-end reviews. It must be a daily accountability mechanism that empowers not just ministers and technocrats, but also citizens and communities.<\/p>\n\n\n\n

As we move forward, the digital tracker must be more than a tech fix. There must be a cultural shift, where transparency is normalised, underperformance is exposed, and service delivery is prioritised.<\/p>\n","protected":false},"excerpt":{"rendered":"

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