The National Water and Sewerage Corporation (NWSC) was formed by Decree No. 34 in 1972 to serve the urban areas of Kampala, Entebbe, and Jinja. In 1995, NWSC was re-organized under the NWSC Statute.
Vision
The Leading Customer Service Oriented Utility in the World
Mission
To sustainably and equitably provide cost effective, quality water and sewerage services while conserving the environment and enhancing stakeholder trust
Mandate
The Corporation’s mandate as defined in the NWSC Act 2000, Cap.317 Laws of Uganda section 5(1), is to operate and provide water and sewerage services in areas entrusted to it, on a sound commercial and viable basis.
The Corporation currently operates in 276 towns across 95 districts in the country, with a target population of 20 million people.
The customer base comprises 930,000 water connections and 29,400 sewer connections. The Corporation also provides water services to the less privileged through 30,000 Public Stand Pipes (PSPs), whose tariff is subsidized.
NWSC HAS opened Branches Countrywide, to enable easy access to the customers. Under Kampala Service Area, they have 28 Branches, Central Region – 61, Northern Region -25 , Eastern Region – 35 Branches and Western & South Western Region – 70 Branches.
Core values
- Professionalism
- Reliability
- Integrity
- Innovation
- Team Work
- Excellence
- Result Oriented
The core business of the Corporation is the provision of water and sewerage services in urban centers in Uganda
SERVICE OFFERED
- Water services
NWSC extracts raw water from various sources (ground and surface water), treats it and distributes to their esteemed customers. This is effected through a network of production plants (71 WTPs), transmission and distribution mains (22,721 Km), boosters and reservoirs.
It is their mandate to supply clean and potable water to our customers. It is in this regard that the water is treated to ensure it is safe for human consumption in compliance with National and International Standards.
- Sewerage services
They operate centralized sewerage systems of collecting, treating and discharging effluent in 17 out of the 276 towns. These include; Kampala, Jinja, Entebbe, Masaka, Iganga, Tororo, Mbale, Soroti, Lira, Gulu, Arua, Mbarara, FortPortal, Hoima, Masindi, Kabale, and Kisoro.
They also operate faecal sludge treatment facilities in Buwama, Bukakata, Ntungamo, Mayuge and Kampala (Lubigi and Bugolobi).
NWSC ensures that the quality of wastewater effluent discharged into the environment meets the National Standards and for posterity.
- External service
They have also developed capacity to provide consultancy/ advisory services (External Services) to other utilities across the region and other parts of the world. These services include laboratory services, GIS surveying & mapping, ICT services, billing & customer care, vocational training, capacity development and international conference facilities.
HOW TO APPLY FOR WATER CONNECTION
- Fill personal details.
- Fill address details i.e. Kampala and choose a branch that is near your property.
- Fill connection details: Proposed connection, Purpose of the connection, Number of meters needed on the property.
- Upload supporting documents. The documents should be scanned and saved as one PDF document (National ID, Passport photo, Photocopy of land title or Sales agreement, LC1 letter, Sketch map of the property)
- Review details and complete
- After successful completion download your application form and take note of tracking number i.e. NWSC_7/27/2022/xxx66