By Diana.N.Kintu
Electricity supply has been fully restored across Mbale City and the greater Bugisu Sub-region following extensive repair work at the Mbale substation, the Uganda Electricity Distribution Company Limited (UEDCL) has confirmed.
The restoration brings much-needed relief to thousands of households, institutions, and businesses that had endured several hours without power due to a technical fault that disrupted the regional grid. The affected areas included Mbale City, Nakaloke, Baradari, Bududa, Manafwa, Buwalasi, Sironko Town Council, Buyombo, and surrounding villages.
In a statement released on Thursday, Mr. Jonan Kiiza, UEDCL’s Head of Corporate and Stakeholder Affairs, announced the successful completion of the repair works and the safe energisation of the Mbale substation.
“We are pleased to inform our customers in Mbale and the greater Bugisu area that electricity supply has been fully restored. Our technical teams worked tirelessly to identify, repair, and safely energise the affected substation to ensure a stable and secure power supply,” said Mr. Kiiza.
He commended the patience and cooperation of customers during the outage period, noting that the team’s priority was to ensure safety and reliability before reactivating the power lines.
The technical fault at the Mbale substation had disrupted supply to a wide area of eastern Uganda, affecting both residential users and commercial establishments. Local traders, small industries, and service providers had expressed concern over the interruption, citing financial losses and disruptions in daily operations.
With the restoration now complete, UEDCL has assured customers of continued efforts to strengthen the electricity distribution network and prevent future disruptions.
“Our commitment remains to provide reliable and consistent power supply to all our customers. We are investing in maintenance, rapid response, and modernisation to enhance service delivery across all regions,” Mr. Kiiza added.
The company further urged any customers who may still be experiencing localised outages to report their individual cases immediately. Reports can be made through UEDCL’s official communication channels to enable prompt technical attention.
Contact details for assistance:
- Toll-free lines: 0800 203088, 0800 285285, or 0800 385385
- Alternative contacts: 0707 592442 or 0772 285285
UEDCL continues to encourage residents to use electricity safely and report any technical anomalies. The company reaffirmed its partnership with the community in maintaining a stable and efficient power distribution network throughout the Bugisu Sub-region.